The work I’ve done cuts across a broad range of types of product, design, and strategy work. It includes UX research and design, digital and physical product management, service design, patient experience design, innovation capability building, corporate strategy, and new venture building. In industry, I’ve worked with healthcare clients such as Amgen, Dexcom, AbbVie, Bristol Myers Squibb, Humana, Vizient, and the Mayo Clinic. I’ve also worked in other sectors with clients including Ford Motor Company, Sonos, United Airlines, SK Telecom, and Samsung.

I’m passionate about pushing the frontier in how and where design and product techniques can deliver value. This means moving from its roots in traditional product and service design toward complex and systemic challenges where we move upstream to craft human-centered policy on domestic and international challenges, and back downstream to ensure the policy created is implemented in a manner that achieves the desired outcome.

Borrowing from anthropology, sociology, design, lean and agile methodologies, and business strategy, I’ve adapted and applied modern product and design techniques to large scale social and public sector challenges. These include new venture creation, climate change, economic development, city innovation, international development, cybersecurity, technology policy, and criminal and national security matters on issues such as theft of intellectual property, child safety, and mis/dis/malinformation (MDM).